Take Our Survey

Please take part in the Gregory Industries, Inc. Bi-annual Customer Satisfaction Survey by completing the following survey form. We thank you for taking the time to provide us with feedback.

* Indicates required entry.

COMPANY INFORMATION
Today's Date: 11-20-2008
* Company Name:
Contact First Name:
Contact Last Name:

1. PEOPLE / DAY-TO-DAY PERSONNEL COMPONENTS
* 1a. Appropriately Trained or Experienced Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied
* 1b. Helpful/Responsive Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied
* 1c. Empowered to Resolve Issues Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied
* 1d. Staffing Level Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied
* 1e. Proactive Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied

2. PEOPLE / MANAGEMENT PERSONNEL COMPONENTS
* 2a. Sound Leadership Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied
* 2b. Accessible Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied
* 2c. Helpful/Responsive Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied

3. BUSINESS PROCESS COMPONENTS
* 3a. Overall Service Quality Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied
* 3b. Coordination of Orders Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied
* 3c. Continuous Improvement Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied

4. COMMUNICATION COMPONENTS
* 4a. Dialogue with Day-to-day Personnel Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied
* 4b. Dialogue with Upper Management Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied
* 4c. Metrics Reporting Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied
* 4d. Reviews Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied

5. STRATEGY/VISION COMPONENTS
* 5a. Developed Clear Long Term Strategy Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied
* 5b. Proactive Creative Solutions to Problems Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied

6. COST/VALUE COMPONENTS
* 6a. Budget Met, Savings Delivered Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied
* 6b. Level of Silence Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied
* 6c. Overall Value (Cost Justified by Benefits) Totally Satisfied Somewhat Satisfied Unsure Somewhat Dissatisfied Totally Dissatisfied

TREND INDICATOR QUESTIONS
* 7. Current performance compared to 6 months ago? Very Optimistic Optimistic Somewhat Optimistic Unsure Somewhat Pessimistic Pessimistic Very Pessimistic
* 8. Do we deliver products on time? Very Optimistic Optimistic Somewhat Optimistic Unsure Somewhat Pessimistic Pessimistic Very Pessimistic
* 9. Your confidence in our ability to meet your expectations over the coming 6 months. Very Optimistic Optimistic Somewhat Optimistic Unsure Somewhat Pessimistic Pessimistic Very Pessimistic
10. What is the single most important thing you need to do that we are not doing today? characters left

11. If you previously participated in our Customer Satisfaction Survey Program how satisfied were you with our follow-up to your response? Please explain. characters left
12. Additional Comments characters left